Frequently Asked Questions
Everything you need to know about comfort and support.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day Money Back Guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of the purchase date.
How do I know which size to order?
Most of our insoles are designed to be trimmed to fit your specific shoe size. Please refer to the sizing guide on each product page for detailed measurements.
How often should I replace my insoles?
We recommend replacing your insoles every 6 months or at the first sign of wear to ensure you continue to receive maximum support and comfort.
Can I wash my Dr. Scholl's products?
Most of our products can be cleaned with a damp cloth and mild soap. We do not recommend machine washing or drying as it may damage the structural integrity of the materials.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. Please check our store locator to find authorized retailers in your country.